Golbat app Privacy Policy

Golbat app (referred to as "golbat app", "we", or "us") is a trusted online gaming platform serving players in Bangladesh and select other countries. This Privacy Policy ("Policy") applies to our website, mobile app, and all related services.

This policy explains how golbat app collects your personal information, why it does so, where it is stored, and how it is kept secure. It also clearly sets out your rights regarding your data.

Golbat app believes that user privacy is a fundamental right. That is why we only collect what is necessary and store it in accordance with the highest security standards. Our Privacy Policy is aligned with GDPR and international data protection principles.

If this policy is updated in any way, golbat app will notify you in a timely manner. We encourage you to visit this page occasionally to stay informed.

Golbat app only collects the information needed to provide you with our services. The table below outlines what types of data we collect and why:

Golbat app uses your information only for legitimate and specific purposes. We use your data to:

• For account management: Your information is required for registration, login, profile updates, and account verification.
• For payment processing: To securely process deposits and withdrawals and verify your identity.
• To ensure security: To detect and prevent fraud, money laundering, and other illegal activities.
• To monitor responsible gaming: To analyze gaming behavior and identify potential issues early.
• To Improve Our Services: To analyze your usage and improve the platform.
• To Get in Touch: To send important updates, security alerts, and promotional offers (where consent has been given).
• To meet legal obligations: To meet regulatory requirements and assist with dispute resolution.

Golbat app never uses your information against you. Our goal is to make your experience better and safer.

Golbat app never sells, rents, or shares your personal information with third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• KYC/AML Partner: Licensed third-party services are used for identity verification and anti-money laundering processes.
• Legal Authorities: Data may be disclosed in response to lawful instructions from a court or government authority.
• IT & Security Services: Trusted technology partners are used to ensure server hosting and cybersecurity.

Golbat app uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies golbat app uses:

• Essential Cookies: These are essential for the site to function properly. They cover login sessions, security tokens, and similar functions. These cookies cannot be disabled.
• Functional Cookies: Remembers your preferred language and layout settings. You can disable these.
• Analytics Cookies: Helps us understand how you use the site so we can improve our services. You have the option to disable these.
• Marketing Cookies: Used to show relevant offers. You can turn this off from your account settings.

Golbat app does not retain your data longer than necessary. How long we keep it depends on the type of data and applicable legal obligations:

• Active Account Data: Full data is retained for as long as the account remains active.
• Closed Account Data: Retained for up to 5 years in compliance with AML and legal requirements.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory guidelines.
• Gaming Logs: Retained for up to 2 years for dispute resolution and audit purposes.
• Marketing Data: Deleted immediately upon opt-out.
• Cookie Data: Session cookies are deleted when the browser is closed; others persist for 30 days to 1 year.

After a set period, data is securely deleted or anonymized so that you can no longer be identified.

As a golbat app user, you have several important rights regarding your personal data. Your rights are detailed below:

The golbat app platform may integrate third-party services such as payment gateways, game providers, or analytics tools. These services may have their own privacy policies.

• Golbat app is not responsible for the privacy practices of third parties.
• Payment partners such as bKash and Nagad maintain their own security policies.
• Game providers may collect certain data within their own games.
• All these services are approved and verified partners of golbat app.

Golbat app is strictly prohibited for anyone under 18. We do not collect or store data from minors under any circumstances.

• Age verification is mandatory at the time of registration.
• Accounts are not activated until age verification is completed through the KYC process.
• If a minor is found to have created an account, that account is immediately closed and all associated data is deleted.
• If a parent or guardian suspects their child is using golbat app, please contact support immediately.

Golbat app may update this Privacy Policy from time to time. If changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will change accordingly.
• For significant changes, notice will be sent to your registered email or via SMS.
• Continued use of golbat app after any changes takes effect will be considered acceptance of the updated policy.

We recommend checking this page regularly, especially when major changes to golbat app are announced. If you object to any changes, you may request to close your account.

For any questions, concerns, or complaints regarding the Privacy Policy, golbat app's dedicated privacy team is ready to assist you.

• Live Chat: Click the Live Chat button in the bottom-right corner of the website (available 24/7).
• Email: [email protected] (response time within 24 hours).
• Account Settings: Log in and submit your request directly from "Privacy Settings".

Golbat app is committed to responding to all privacy-related requests within 30 business days. Our privacy team is available to assist you.